We strive to maintain an accessible and flexible service to ensure that individuals and their families are not disadvantaged or excluded due to their disability, location or availability.
We collaborate with all those working with our clients, and within our multi-disciplinary team. Through this collaborative approach, we ensure all individuals and their families are supported appropriately and a comprehensive and consistent approach is used.
We are committed to providing an inclusive service to any person with a disability and do not discriminate based on age, gender, race/nationality or ability.
We use a person-centred and family-centred approach in our services, working in equal partnership with each person and their family. We ensure we build a mutually respectful and trusting relationship with all people we work with.
We endeavour to meet the unique and varied needs of the individuals we work with and their families and respond to these as quickly as possible, to ensure services are effective.
We are honest and open, to ensure that all individuals understand our services, any potential limitations and associated fees for service.
We persevere to provide a high quality service to all we work with and their families. We ensure that we meet all legislative and regulatory requirements.