We strive to maintain an accessible and flexible service to ensure that individuals and their families are not disadvantaged or excluded due to their disability, location or availability.
We collaborate and work with other organisations and services to ensure the individuals we work with and their families are supported and to ensure that comprehensive and consistent approaches are used.
We are committed to providing an inclusive service to any person with a disability and do not discriminate based on age, gender, race/nationality or ability.
We utilise a person-centred and family-centred approach in our services, working in an equal partnership with each person and their family to ensure there is a mutually respectful and trusting relationship between us and those we work with.
We endeavour to meet the unique and varied needs of the individuals we work with and their families and respond to these as quickly as possible, to ensure services are affective.
We are honest and open, to ensure that all individuals understand our services, our limitations and any associated fees for service.
We persevere to provide a high quality service to all those we work with and their families that meet all legislative and regulatory requirements.